Employee Experience: Why It Matters

Businesses with engaged employees see a 41% reduction in absenteeism and a 17% increase in employee productivity. Yet, many organizations are still struggling to get the right tools to create an optimal employee experience.

Creating a positive employee experience is essential to building an optimal work environment where people can thrive, and it’s even more crucial in today’s hybrid work environment. Yet, many organizations struggle to provide a great employee experience, leading to high attrition rates and low productivity.

What is Employee Experience?

Employee experience (EX) encompasses all interactions an employee has with their employer, from culture and benefits to the tools provided for success. EX goes beyond Paid Time Off (PTO) and health insurance — it begins before employees are recruited as a new hire. According to Gallup’s State of the American Workplace report, businesses with engaged employees see a 41% reduction in absenteeism and a 17% increase in productivity.

Organizations understand the value in creating an environment where employees feel valued, supported, recognized, and heard. However, many companies still lack the necessary tool to adopt EX and positively influence their work culture. Kincentric’s recent survey found that only 36% of organizations say their leaders are ready to create a great employee experience and only 38% have the right surveys to assess and get a holistic understanding of the wellbeing of employees across the employee lifecycle.

EX begins before employees are recruited as a new hire. Creating a positive employee experience starts with understanding what employees want. Here are some ways to boost EX:

1. Make employees feel welcome before Day 1: The more new hires feel “part of the company,” the better their experience. Start by identifying all the touchpoints between your company and your employees — from welcome messages to regular hellos — so that every effort is made to meet your employees’ needs.
2. Increase day-to-day touchpoints: Regular communication such as one-on-one meetings or open-door policies can help employees feel valued and heard.
3. Check on the well-being of your team: Surveys can help identify issues and areas of improvement and provide insights on creating a positive work environment. They are also valuable tools to drive continuous development, gather qualitative and quantitative feedback, to make informed decisions that can impact your bottom line.
4. Foster relationships on a peer-to-peer level: Peer-to-peer relationships can foster engagement and create a sense of community within the workplace. By sharing their experiences,
5. Celebrate success with rewards and recognition: Recognizing employees for their success and milestones can improve morale and job satisfaction.

Atiom: Driving EX with Data and Human Psychology

Atiom is committed to transforming the frontline workforce by empowering employees and creating inspiring work cultures for service excellence. Our solution, Transform360, is dedicated to improving employee experience, reducing turnover, and increasing productivity. Atiom empowers you to reward and recognize your team’s hard work, inspire positive behavior change, and foster a culture of engagement.

We leverage data and human psychology to provide you with powerful insights on employee performance gaps, engagement levels, and well-being. Our suite of tools includes engagement surveys, health meters, and pulse checks to monitor and measure the employee experience in real-time. With these insights, you can create a workplace environment where employees feel valued, supported, and engaged.

Contact us today to learn more about how we can help you transform your employee experience.

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