How to drive long-lasting behavioral change

Why are we still using old systems to solve modern problems?

Think of your digitized PowerPoint presentations, intranets, and annual engagement surveys. Company inertia and a “this is how it's always been done” mentality prevent companies from taking a step towards change and meeting the needs of their people.

Today’s modern workforce continues to evolve, and if we keep relying on systems that deliver little impact, we will continue to suffer as leaders—lack of motivation, skills, and low levels of service are all symptoms.

What good is a system that is only used every once in a while?

At Atiom, we saw a huge opportunity to create a toolbox that leaders and their teams would come back to every day (e.g. create a habit). In order to drive lasting change in an organization, leaders first need to ensure that they build the right daily habits with their teams—this is the foundation of getting your people to perform at their best.

Atiom has developed a holistic approach to driving performance with gamification that brings your teams back every day. Let’s dive a bit deeper into some examples of how Atiom helps teams perform at their best!

Gamification – Form the Habit

• Why It Works in Hospitality: Gamification leverages rewards, challenges, and friendly competition to encourage repeated engagement with learning content, which is essential for habit formation.
• Impact on Behavior Change: Encourages consistent participation in training and reinforces desired behaviors through repetition.

Using Active Recall and Skills Practice

• Why It Works in Hospitality: Active recall strengthens memory by prompting employees to retrieve information from their minds rather than passively reviewing material.
• Impact on Behavior Change: Improves retention and recall of critical knowledge while ensuring employees are confident in applying what they learn (turning knowledge into actionable skills).

Peer-to-Peer Recognition

• Why It Works in Hospitality: Recognition from peers boosts morale, fosters collaboration, and reinforces positive behaviors.
• Impact on Behavior Change: Creates a supportive culture where good behaviors are celebrated and replicated.

Audits and Mystery Shopping to Check What Sticks

• Why It Works in Hospitality: Regular audits assess how well training translates into actual behavior changes on the floor. They identify gaps between learning and execution, ensuring continuous improvement.
• Impact on Behavior Change: Helps leaders track the effectiveness of training and make data-driven adjustments to reinforce key behaviors.

Atiom can drive behavior change effectively by combining engagement-focused training, technology-driven personalization, and data-backed insights. This ensures frontline workers not only adopt desired behaviors but also sustain them, creating a culture of continuous improvement in hospitality organizations.

Experience the Change Firsthand

Find out how gamification, active recall, and peer recognition can elevate your team’s performance. Request a free demo now!